FAQ
Orders
How do I place an order?
Pick the item you want, choose your size and color, and select “Add to Cart.” When you’re ready, go to checkout, enter your shipping and payment details, and confirm your order. A confirmation email will follow shortly after.
I didn’t get an order confirmation email. What should I do?
Look in your spam or promotions folder first. If you still can’t find it, email support@maggyjune.com with your full name and the email address you used at checkout, and we will check your order for you.
Can I cancel my order?
Yes, if you cancel within 30 minutes of placing it. Email us right away with your order number. After 30 minutes your order moves into processing and can’t be cancelled. Once it arrives, you can still return it under our Refund Policy.
Can I change my order or shipping address after placing it?
Email us as soon as possible with your order number and the change you need. We’ll do our best to update it before your order ships, but once processing has started we may not be able to make changes.
Will my items arrive together?
Not always. Orders with more than one item may ship in separate parcels and arrive on different days. There is no extra charge for this. If part of your order has arrived and the rest hasn’t, give it a few more days, then contact us if you’re still waiting.
Shipping
How much does shipping cost?
Shipping is free on every order, with no minimum purchase. We charge no handling fees or surcharges.
Where do you ship?
We ship within the United States, including Alaska, Hawaii and Puerto Rico. We are currently unable to process orders from outside the United States.
Do you ship to PO boxes or military addresses?
No. Our carriers cannot deliver to PO boxes or to APO and FPO addresses, so please enter a street address at checkout.
How long will my order take to arrive?
Most orders arrive in about 4 to 10 business days in total:
- Processing: 1 to 3 business days
- Shipping: 3 to 7 business days
Orders placed before 5:00 PM EST on a business day begin processing the same day. Orders placed later, or on weekends, begin processing the next business day. These times are estimates, and holidays, weather or carrier delays can add time.
Where do your orders ship from?
Our products are made in Asia and ship directly to you from our warehouse in Hangzhou, China.
How do I track my order?
When your order ships, you’ll get an email with a tracking link. You can also check your order status on our Track Your Order page.
My tracking hasn’t updated. Is something wrong?
Probably not. It can take 3 to 8 business days after your parcel leaves our warehouse for tracking to show updates. If your tracking still hasn’t moved after that, contact us and we’ll look into it.
My parcel says delivered, but I can’t find it. What should I do?
Check around your property, in your mailbox and with your neighbors first, since carriers often leave parcels in a safe spot. If you still can’t find it, contact us. We will open an investigation with the carrier and work through it with you.
What happens if I entered the wrong address?
If a parcel can’t be delivered because the address was incomplete or incorrect, it is returned to us and we will contact you. Once you confirm the correct address, we’ll reship it at no extra cost. If you’d prefer a refund instead, the 15% restocking fee applies.
Can I add shipping insurance?
Yes. Shipping insurance is an optional extra you can add at checkout. The insurance fee is non-refundable if you return your order.
Import Duties and Sales Tax
Will I have to pay import duties or customs charges?
Possibly. Since your order is shipped from outside the United States, the carrier may ask you to pay an import duty or customs charge before delivery. This charge is set by US customs, not by us, and is paid by the customer. It is separate from the amount you paid at checkout.
If you have questions about this, please contact us before placing your order.
Do you charge sales tax?
Yes. Sales tax is calculated at checkout based on the state you’re shipping to. You’ll see the exact amount before you confirm your order.
Payment
What payment methods do you accept?
We accept Shop Pay, Google Pay, Apple Pay, Amazon Pay, Visa and Mastercard.
What currency are your prices in?
All prices are in US dollars.
When will I be charged?
Your payment is taken when you place your order. If we are unable to fulfill your order for any reason, you will receive a full refund.
Is my payment information secure?
Yes. All payments are processed by secure, encrypted payment providers. Your card details go directly to them and are never stored on our systems.
Why was my payment declined?
A declined payment usually comes from your bank. Check with your bank first or try a different payment method. If you still need help, contact us.
Returns and Exchanges
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused, unworn, undamaged and returned with all original packaging, tags and labels. You’re welcome to try items on to check the fit.
How do I start a return?
Email support@maggyjune.com with your order number, the item or items you want to return, the reason for the return, and your full name and shipping address. Please do not send anything back until we have approved your return and given you the return address. We reply within 24 business hours, Monday to Friday.
Who pays for return shipping?
- Change of mind: you pay the return shipping, and a 15% restocking fee is deducted from your refund.
- Exchange: you pay the return shipping, and we waive the restocking fee.
- Faulty, damaged or incorrect item: we pay the return shipping, and no restocking fee applies.
What is the restocking fee?
A 15% restocking fee applies to approved returns. It covers inspecting, processing and restocking the item, and it is deducted from your refund. It does not apply to faulty, damaged or incorrect items, or to exchanges.
Which items can’t be returned?
Items with a removed or broken hygiene seal (such as underwear, shapewear and bras), custom-made or personalized items, and items damaged through misuse or improper care.
Do you offer exchanges?
Yes. The fastest way is to return your item and place a new order for the one you want, so your new item ships right away. Include your new order number when you request the return and we will waive the 15% restocking fee.
My item arrived damaged, faulty or incorrect. What should I do?
Email us within 30 days of delivery with your order number and clear photos of the item and the packaging. You can choose a full refund or a free replacement. If we need the item back, we cover the return shipping, and no restocking fee applies.
Refunds
How long do refunds take?
Once your return reaches our warehouse, we inspect it and let you know the result. Approved refunds are processed within 10 business days of inspection. How long it takes for the money to show in your account depends on your bank or card provider.
Where will my refund go?
Refunds are issued to the original payment method used at checkout.
Will I get a full refund?
We refund the amount you actually paid for the item, including any discount applied at the time. The 15% restocking fee is deducted where it applies, and optional shipping insurance is non-refundable.
Sizing and Products
How do I find the right size?
Each product page includes a size guide with measurements. Compare them with a similar item you already own that fits you well. If an item runs small or large, we mention it in the product description.
I’m between sizes. Which should I choose?
Check the product description for fit notes first. If you’re still unsure, email us with the item name and your usual size, and we’ll help you choose.
Do the colors look exactly like the photos?
We aim to show colors as accurately as we can, but colors may look slightly different depending on your screen or device.
Will a sold-out item come back in stock?
Some items are restocked and some are limited. Email us with the item name and we’ll let you know if it’s expected back.
Account and Privacy
Do I need an account to order?
No. You can check out as a guest. An account lets you view your order history and save your details for faster checkout.
How do you use my personal information?
We use your information to process and ship your order, support you and run our store. We do not sell your personal information. See our Privacy Policy for full details.
How do I unsubscribe from emails?
Every marketing email includes an unsubscribe link that takes effect immediately. You will still receive emails about orders you’ve placed.
Contact
How can I reach you?
Email support@maggyjune.com or use our contact page. We aim to respond to all inquiries within 24 hours.
When is customer service available?
Monday to Friday, 9am to 5pm (EST). We are closed on Saturday and Sunday.